How much will it cost to ship my order?

Orders less than $199 ~$20.00 Air Shipping
Order above $199 ~FREE Air SHIPPING

How long will it take for my order to ship?

Please allow 3-7 business days from order placement to shipment (this is only for selecting the crystals for you, inspecting the crystals, hand-beading, cleansing the crystals, and packaging the order; it does not include shipping time). Orders for rarer crystals may take longer; we want to ensure your crystals arrive pure, energized, and undamaged! During peak shopping times, processing times may be longer.

How long will I have to wait for my package?

Typically, shipping time is 3 to 7 business days within the continental U.S. and 1 to 2 weeks for international shipping, sometimes longer, depending on the carrier
- Business days do not include weekends and/or holidays.

Why did my order take longer than usual to arrive?

Once the package has been picked up and handed over to the carrier, ClearSoul is no longer responsible for any additional delays that may occur.

Once your order has been shipped, you will receive a confirmation email with tracking details. We recommend that you keep an eye on your tracking information to stay updated on the whereabouts of your order. If you have a deadline or a strict timeline, please contact us and we will do our best to help you

My order says the shipping label has been created. What does that mean?

When you receive your shipping notification email, you may see that the tracking information says the label has been created and the carrier is "awaiting item." Your order has been handed over to the carrier but it can take a while for them to update the tracking. Please allow 10-14 business days, and let us know if there's no further movement within that time frame. 

If you have any other questions about your order, please email ClearSoul.Jewel@gamil.com with these delays in mind. 

My package tracking says "returned to sender" What do l do now?

If your package was returned to sender, there was likely an issue with your shipping address that made your order undeliverable and your package will be returned to our warehouse.
You have 30 days (from the date the package is returned to us) to contact us and claim back theitems. After 30 days, the items will be put back into stock