We want you to be 100% satisfied with your crystal energy! See below for details on our return policy. 

Do you offer returns? 
It depends. All Sale Items and items marked 'final sale' cannot be returned or exchanged. Furthermore, due to the limited inventory and rarity of many of the crystals, select crystals will be final sale (it will be specified at the bottom of the description on the product page).

We generally offer returns for our bracelets, necklaces and most crystals (unless specified in Details on the product page or purchased during a sale/promotion) within 14 days of the date your package was delivered. 


How do I start the return process? 
To request a return:

  • Head to our website and log into your account. 
  • Navigate to the order you wish to return and click on it. 
  • There will be a “Request Return” button. 
  • Click on the button and fill out the questions to follow.
  •  Once you finish, our customer service team will review your request and either approve or deny it. 
  • If your return is approved, you will receive instructions and a shipping label to send back your merchandise to our warehouse. 
  • When do I need to ship the merchandise back to Clear Soul? 
    The merchandise must be shipped back to us within the aforementioned 14-day window of receiving your package, once your return has been approved.

Are shipping charges refundable? 
No, they are not. 

Is there a restocking fee? 
Orders will incur a 25% restocking fee. 

 

If there is a problem with your item, please reach out to us and we’ll do our best to correct it in a timely manner. Happy customers make for happy crystals!